Define reason codes
Agree how returns or rework requests are authorised, identified, and linked to an order or SKU.
Returns and Value-Added Services
Give every returned or reworked item a defined next step.
ANP can coordinate receiving, agreed inspection, relabelling, kitting, repacking, inventory updates, and disposition instructions alongside outbound operations.
Reverse and value-added operations
Turn exceptions into a repeatable warehouse process.
Returns and rework are most useful when operators have clear instructions for identification, checks, stock status, and disposition. ANP documents the process around your product and the information available at the selected node.
Inspection criteria, photography, rework, disposal, refurbishment, and restocking are not assumed. Each activity is agreed by product type, warehouse capability, and client instruction before work begins.
Operating workflow
From receipt to recorded outcome
Receive and isolate
Book returned goods into the applicable workflow and separate them from available inventory.
Inspect to scope
Apply the agreed visual, count, packaging, or product checks and capture required evidence.
Classify the outcome
Assign the applicable status according to client rules and warehouse capability.
Act on instruction
Restock, rework, relabel, hold, return, or dispose only as authorised in the agreed process.
Update and report
Record inventory changes, completed activities, and exceptions in the applicable reporting flow.
Capabilities
Warehouse work beyond pick and pack
Returns receiving
Authorisation matching, receipt recording, isolation, and exception handling.
Agreed inspection
Visual, quantity, packaging, or other documented checks appropriate to the product.
Relabelling and repacking
Replace agreed labels or packaging before a product returns to an approved workflow.
Kitting and assembly
Combine components, inserts, or products into a defined sellable or promotional configuration.
Inventory disposition
Apply client-authorised restock, hold, rework, return, or disposal instructions.
Activity reporting
Track completed work, item status, quantities, and exceptions through agreed reports.
Suitable clients
For products that need decisions after delivery.
E-commerce brands
Establish a local returns process linked to parcel fulfilment and inventory updates.
Retail suppliers
Handle relabelling, carton changes, rework, or returned stock under documented instructions.
Promotional and seasonal ranges
Support kitting, pack changes, and controlled reconfiguration close to the destination market.
Define the decision tree